| Every effort is made to let you have a pleasant shopping experience. Below, you may find information on customer service and our policies. Would you have any other questions, please do not hesitatate to mail us at customerservice@crystalacarte.com. |
| 1. |  | Select one of our categories from the menu to the left (Collection, Select a gift, Chose by price or Find the right crystal) and choose a Sub Category (Wine, Goblet, Liqueur...). |
| 2. |  | The products in that Sub Category will appear. Click the button for the picture of the product that you may find interesting to get a bigger picture and some more detailed information on the product. In case you wish to buy the item please type in the number of pieces you would like to purchase and click on the "Buy". The product will be placed in the shopping cart and you can continue shopping. |
| 3. |  | If you want to change the quantity or remove a product that you have in the shopping cart, then you can change the quantity for that product in the small box. Click on "Recalculate" button. If you want to remove a product from the shopping cart, then click on "Remove". |
| 4. |  | When you are finished shopping, click on "Checkout". |
| 5. |  | The order form will be shown. Please fill in the missing obligatory fields. If you would like to ship the package to a separate address please fill in all fields. Choose your country and click on "Continue". |
| 6. |  | You may also decide to pay offline by sending us your personal and financial data on a fax.
In case WorldPay is not able to credit your account by the necessary sum then after ten days your order will be automatically cancelled.
As soon as WorldPay has succeeded in crediting your account you will receive an email confirming your payment. |
| 7. |  | You will then be transferred to a safe payment server of our payment-processing partner WorldPay -a member of Royal Bank of Scotland Group - where you are kindly asked to type your credit card information.We will not see your credit card number. You will receive an order confirmation with e-mail.
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| 8. |  | After checking your shipping data we also send you an email confirming your order. In case we find that further information is needed to fulfil your order, then we send you another mail asking for the missing information.
We reserve the right to decline your order in the event of detecting fraudulent behaviour. |
| 9. |  | After sending the email of confirmation your order we start to process your order immediately.
The items you purchased are packaged and handed over to our shipping agent. You may track your package under: http://www.ups.com/WebTracking/track?loc=en_US.
View tracking sample 1 | View tracking sample 2 |
| 10. | | We inform you immediately in the unfortunate event of a delay or if any problem in the shipping process would arise. |
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| GIFT CERTIFICATES |
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| CrystALaCarte.com gift certificates are an excellent solution when you have waited until the last minute or just cannot find the perfect gift. You can easily cover everyone on your gift list with a few clicks on our site.
Gift Certificates are ideal presents for friends, parents and other relatives. Reward your employees, delight your co-workers or thank your clients by sending them gift certificates.
Buy gift certificates here » |
| 1. |  | When filling the order form (step 5 above) please let us know about:
- your name
- the name of the person you would like to give a gift
- the address of the person you would like to give a gift
- the amount you would like to spend on that gift certificate |
| 2. | | For payment please follow the steps 3-8 as described above. |
| 3. | | The person whose name and address you have indicated above receives the gift certificate. |
| 4. | | S/he can select his/her favorite product(s) on our site. |
| 5. | | In case s/he wishes to spend even more than the value of the gift certificate, s/he can pay the difference with a credit card. See the procedure above. |
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| Please also see our Terms and Conditions for further information on our Returns Policy and Privacy Policy. |
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